SHIPPING POLICIES
Southh ships to all the pin codes in India. We have partnered with best logistics services to ensure that your products are handled professionally and delivered on time.
ORDER DISPATCH
Orders are usually processed and delivered within 7 working days (for customized products it may vary) You will be intimated via email about the tracking details of your order once your order is shipped. In case of any delays in processing your order, we will intimate you and inform you regarding possible delays.
ORDER TRACKING
Upon dispatch of your order, we will send you an email with Tracking URL and AWB number. You can use the tracking URL to live track your order.
Damaged Product Received
All our products go through a ‘3-Level-Quality Check’ and are packed with utmost care to ensure it reaches our customers in the most delightful condition. But in some rare cases, it may happen that due to rough handling of the package during transit by the courier partner, the product may not reach you in the condition you expected it to be. In such cases, below is what you need to do:
Inform within 24 Hours: Create a video of unboxing your package, or click pictures of the product to that clearly shows the issues you are facing. Write a message within 24 hours of receiving the package to our returns support team at our wattsup number +91 95211 20032 and attach all the necessary proofs for faster resolution. Our team will respond to your message within 48 hours.
Reship
Reverse pickup options are not available. The product needs to be shipped back to us by you.
Resolution
Once the reshipping is done successfully, we will dispatch a replacement package for your damaged product depending upon the availability of the same or shall issue you a full refund coupon code worth the value of the product for your next purchase which will be valid for the 7 days from the date of issuance. No refund will be provided in any replacement or damage cases. We will be happy to provide you a replacement or issue a refund coupon code.
RETURN POLICY:
We have a 7 -day return policy, which means you have 7 days after receiving your item to request a return. The product must be unused and unworn, in the same condition as when it was received, including any tags or packaging.
REFUND POLICY:
On approvals, we will credit the amount into your respective bank accounts within 5-7 days.